Salon Policies

Reschedules, Cancellations, and Late Arrivals
Please give a minimum of 24 hours notice to any reschedule or cancellation of your appointment. If less than 24 hours notice is given, a late cancellation rebooking fee of 25% of all services booked will need to be paid before booking a new appointment.
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If you arrive late for your appointment, your appointment may need to be rescheduled. A late arrival fee of $15 will be applied after 10 minutes past your appointment time if services are able to still be rendered. If there is not enough time and you need to be rescheduled, a late cancellation rebooking fee will need to be paid as stated above before making a new appointment.
No-Shows will be charged a rebooking fee of 50% of all services booked before a new appointment can be made.
To cancel or reschedule your appointment, please use the links found in your reminder email or search your email for 'The Beauty Compass' and find the original appointment email that was sent. This email will contain links to reschedule or cancel your appointment to avoid any fees.
If a guest is found often canceling or rescheduling their appointments, it is at the sole discretion of Cara at The Beauty Compass to limit or no longer allow booking appointments. Please note that this time is reserved for you, and habitual canceling or rescheduling takes time away from Cara and other guests who are looking to reserve an appointment.
Refunds
The Beauty Compass salon does not offer refunds. Should you be unhappy for any reason, please contact Cara by email at hello@thebeautycompass.com or use the contact form at the bottom of this page within 7 days of your appointment, and she will be happy to assist you.